(1)      Introduction

Please read these conditions of sale carefully.

You will be asked to expressly agree to these conditions of sale before you place an order for products from our website.

(2)      Interpretation

In these conditions of sale, “we” means GreenFence Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3)      Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer.  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:  (i) you must add  the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) if you are a new customer, you must enter your details with us and if you wish create an account; if you are an existing customer, you must enter your login details; (iii) once your details are complete or you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these conditions of sale; (iv) you will be transferred to the our payment gateway  which will handle your payment; (v) we will then acknowledge your order and send you an order confirmation (at which point your order will become a binding contract) and/or we will confirm by email that we are unable to meet your order and offer you an alternative or a full refund .

We will not file a copy of these conditions of sale specifically in relation to your order.  We may update the version of these conditions of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you download, print and retain a copy of these conditions of sale for your records.

The only language in which we provide these conditions of sale is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking your order.  You may correct those input errors before placing your order by amending quantity and delivery information.

(4)      The products

Our products specially manufactured straw pellets

Please see our websites for further information.

(5)      Price and payment

Prices for products are quoted on our website.  The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect.  We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.

All prices include standard delivery (please see delivery policy) and appropriate value added taxes where applicable

If you require additional optional delivery services for the products, you will have to pay an additional delivery charge, which will be stated when you order the service.

Payment must be made upon the submission of your order.  We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

Payment for all products must be made on line through the payment gate way web site

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

(6)      Your warranties

You warrant to us that:

(a)      you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these conditions of sale;

(b)      the information provided in your order is accurate and complete;

(c)      you will be able to accept delivery of the products;

(e)      you are at least 18 years of age.

(7)      Delivery policy

Deliveries will be made by Royal Mail, UK Mail or a pallet courier.  The courier will request a signature confirming delivery or/and instructions where to leave the delivery if you are not at the deliver address. Please provide instructions when completing the order form.

UK Mail or the pallet courier may also be able to contact you prior to delivery. Please provide a telephone number and email when completing the order form.

Standard pallet delivery will be by a 7.5t gross truck (18t available on request) with tail-lift to a point as close to the final storage location as possible as determined by access and ground conditions( only level smooth surfaces without stones) .  For additional delivery services please request when completing the order form.

For pallet deliveries to Devon and Cornwall, Wales, Scotland, Islands and Ireland additional delivery charges will apply, please contact us by phone or e-mail to make additional payments

We cannot guarantee delivery time and date.  We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 5 working days of the receipt of payment and the date of our order confirmation.

(8)      Risk and ownership

The products will be at your risk from the time of delivery.  Ownership of the products will only pass to you upon the later of:

(a)      delivery of the products; and

(b)      receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9)      “Cooling off” period

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you).  However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so.  Similarly, if you return the products at our expense, we may pass that expense on to you.

(10)    Statutory rights

Nothing in these conditions of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

(11)    Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(12)    Limitations and exclusions of liability

Nothing in the conditions of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c)         limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law.  Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the conditions of sale.

The limitations and exclusions of liability set out in this Section [and elsewhere in the conditions of sale]: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the conditions of sale or in relation to the subject matter of the conditions of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

(13)    General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these conditions of sale may only be varied by an instrument in writing signed by both you and us.  We may revise these conditions of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these conditions of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these conditions of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these conditions of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these conditions of sale.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these conditions of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these conditions of sale.

Each contract under these conditions of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section [12]: these conditions of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these conditions of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These conditions of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these conditions of sale.

(14)    About us

The full name of our company is GreenFence Ltd.

We are registered in England & Wales under registration number 10957330

Our address is Minerva Mill, Alcester, B49 5ET, United Kingdom

You can contact us by calling 01789 761366 or by email to sales@greenfence.co.uk

Our VAT number is GB 293529863

Important Customer Information